We invite you to check the tracking link received in your order confirmation email before contacting us. (Please note that this link may take several days to update).
WHAT ARE THE DELIVERY TIMES?
Delivery is made within 5 to 8 days after the shipment of the package.
DO YOU SHIP INTERNATIONALLY?
Yes, absolutely. We ship worldwide.
DO YOU PROVIDE TRACKING INFORMATION FOR PACKAGES?
Yes, please wait 3 days after your order and request it via email at support@orthopeca.co.uk.
I RECEIVED A DAMAGED ITEM. WHAT CAN I DO?
We’re sorry to hear that. Simply send us an image of the damaged item at support@orthopeca.co.uk, and we will send you a similar replacement item as soon as possible.
I HAVEN’T RECEIVED MY ORDER YET. WHY IS IT TAKING SO LONG?
We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see its status at any time. If you still need assistance with tracking your package or have any questions about it, please contact us via email at support@orthopeca.co.uk.
DO YOU HAVE A REFUND POLICY?
We do our best to resolve any issues our customers may encounter with their online purchases. If you still wish to receive a refund for your order, please contact our customer support at support@orthopeca.co.uk.
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